Assistant Store Manager (HELE Palama | Full-Time)
HELE Assistant Store Manager
Salary Range: $21-$25 Hourly
$3.00 shift differential eligibility
The Opportunity:
- Howzit! We are Par Pacific Holdings, Inc., voted Ho’okele Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue
- This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization
- Join our ohana - we truly care for our employees and promote a close-knit atmosphere
- We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win
Primary Job Responsibilities:
Safety
- Maintain a safe work environment for employees and customers by setting safety as a priority
- Ensure gas pumps, lot and store areas are clean and free of debris at all times
- Work with Safety Team and conduct monthly mandatory meetings and trainings
- Report safety incidents in a timely manner and comply with safety policy, programs and processes
Leadership and Personnel Management
- Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service
- Maintain a professional and supportive image among subordinates and supervisors
- As back-up to Store Managers, prepare and submit all employee paperwork accurately and timely (i.e. performance appraisals, performance notices, new hire checklist, etc.)
- Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness
- Motivate, provide feedback and share employee recognition to improve individual, team and store performance
- As back-up to Store Manager, address employee performance and violation issues
- Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager
- Develop potential employees through coaching and training so they are ready for promotion to the next level
- Carry out all company policies
Customer Service and Site Relationships
- Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues
- Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold
- Develop positive and professional relationships with all customers, vendors and contractors
- Responsible for all cash, monies and inventory during shift
- As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers
- Ensure a friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation
- Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
- Assist customers at the pump and in the store to find the desired product and operate equipment
- Actively solicit customer feedback via consistent personal interaction and engagement
- Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction
- Promote and ensure a safe, positive public image within the community
- Promote and grow Kama’aina Rewards program
Business and Management
- Plan and manage store activities to maximize operating profit
- Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics
- Monitor merchandise, food movement and competitor offerings to assist in development of store specific product mix and pricing strategies
- Maintain store layout and product displays per schematics
- Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns
- Manage fuel, merchandise and food inventory to ensure optimum stocking levels
- Control operating expenses, including maintenance, utilities, supplies and inventory loss
- Prepare and submit daily sales reports accurately and timely, including invoices and bank deposits
- Safeguard and account for all money received and disbursed
- Organize and maintain all site files, manuals, and other information materials
- Receive merchandise using proper check-in procedures when working with vendors
- Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment
Facilities Management
- Assist in maintaining appearance standards of paving, lighting, canopy and other physical structures
- Report facility issues as needed
- Ensure facilities and equipment are in safe working order
- Maintain dispensing and store equipment to ensure clean, sanitary and safe working conditions at all times
- Ensure required signage/decals are posted
- Maintain a professional and supportive image among subordinates and supervisor
- Work with Store Manager to create, maintain, and improve teamwork, and provide training assistance to new associates
- Assist with staffing and schedule labor to meet customer demand while staying within budget
Physical Demands:
- Ability to stand and/or walk for an entire shift
- Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
- Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
- Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies)
- Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
- Frequent squatting and kneeling required for obtaining and/or replenishing items
- Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
- Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
- Sometimes required to lift in excess of stated conditions up to 50 pounds
- Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs
Qualifications:
To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
- Valid driver’s license required
- High School Diploma or GED preferred
- Experience in retail sales and handling cash required
- Perform basic math accurately
- Previous supervisory experience preferred
Benefits:
Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year.
About Us:
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Par Pacific is an Equal Opportunity Employer:
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
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